Customer Service Information:
GT Xpress Customer Service
PO BOX 3556
Boulder, CO 80307-35556
800-357-9213
9:00AM - 6:00pm EST M-F
Customer Service is closed on weekends and holidays.
Order Information:
Buy Securely Online – Click Here
By Phone 1-800-656-7379
GT Xpress 101 FAQ's
- Why does GT Xpress 101™ cook so fast?
- Will baked goods really be light and fluffy when cooked in the closed cooking chamber?
- Why is it called GT Xpress 101™?
- The GT Xpress 101™ instruction booklet and recipe guide is missing – where can I get it?
Customer Service FAQ's
- How is my order being shipped to me?
- Do you currently ship orders outside of the US?
- How do I contact the Customer Service Team?
- How do I order the GT Xpress 101™ and other products?
- What is Priority Upgrade?
GT Express 101 FAQ's
Q: Why does GT Xpress 101™ cook so fast?
A:
The closed cooking chamber allows food to cook from both the top and the bottom, so the heat penetrates the food more quickly and there's no need to turn the food.
Q: Will baked goods really be light and fluffy when cooked in the closed cooking chamber?
A:
The GT Xpress 101™ is designed with a floating hinge that lets the unit open slightly to accommodate rising that takes place in baked goods and because the food cooks from contact with heat on both the top and the bottom, results can even be superior to baking in an oven for a considerably longer time.
Q: Why is it called GT Xpress 101™?
A: The “Xpress” is because it's so fast and the 101 has two meanings – first, it's so simple like your basic course in school and secondly, because there are 101 fabulous recipes included in the recipe guide.
Q: The GT Xpress 101™ instruction booklet and recipe guide is missing – where can I get it?
A: Click Here to download a PDF version.
Customer Service FAQ's
Q: How is my order being shipped to me?
A: Most orders are sent via the United States Postal Service.
Q: Do you currently ship orders outside of the US?
A: We currently ship to US, Canada and US Territories only. There is a separate shipping charge for each product.
Q: How do I contact the Customer Service Team?
A: Call 1-800-357-9213 (8:30 AM to 8:30 PM EST, M-F)
Write to:
GT Xpress Customer Service
PO BOX 3556
Boulder, CO 80307-35556
Q: How do I order the GT Xpress 101™ and other products?
A: Buy securely on line – Click Here
By Phone: Call 1-800-656-7379
A: By choosing to pay in one easy payment (instead of two monthly payments), you will automatically be placed in the high priority queue for shipping and will have first chance at new inventory as soon as it becomes available. Customers choosing PRIORITY UPGRADE for their orders make one payment of $39.90 (+s&h) instead of two payments of $19.95 (+s&h).